COACH framework

Our participant engagement framework

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Camden Coalition care team and participant working together to build a care plan in her home.
Everyone is on their own journey and we as the professionals can support individuals throughout their goals — allow them the space and opportunity to grow where they are, and support them on getting where they want to be.

Engaging and empowering people with complex needs

COACHSM is the framework for how we build authentic healing relationships with individuals that empower them to take control of their health. COACH is an acronym that describes the tools and techniques that our care team members use to work with our program participants towards sustained behavior change, and to track progress in supporting them to reach their goals.

COACH was designed for our care management intervention for individuals living with complex health and social needs in Camden, NJ, but the tools and techniques it describes can be applied to behavior change interventions in a wide range of settings, in healthcare and in domains like education and social services.

The COACH participant engagement framework was put into practice at the Camden Coalition in 2014, and was codified into a manual in 2016 with the help of at the Children’s Hospital of Philadelphia’s PolicyLab.

COACH stands for:

C: Create a care plan

O: Observe the normal routine

A: Assume a coaching style

C: Connect tasks with vision and priorities

H: Highlight effort with data

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