Conference agenda

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Wednesday, October 16

9 am – 12 pm ET | Pre-conference events (pre-registration required)

12 – 1 pm ET | Lunch on your own

1 – 1:20 pm ET | Welcome address

1:20 – 1:50 pm ET | Plenary session — Fireside chat with Secretary Valerie Arkoosh


  • Valerie Arkoosh, Secretary of Human Services, Pennsylvania Department of Human Services
  • Kathleen Noonan, President and CEO, Camden Coalition (moderator)

1:55 – 2:40 pm ET | Plenary session — Building bridges: The role of hubs in forging ecosystems of care

Success in complex care cannot be achieved by a single organization, program, or policy – meaningful change can only be achieved when organizations work collectively and intentionally across sectors. A strong ecosystem of care needs a well-functioning process and structure for identifying priorities, designing and improving services, and collaborating with all relevant stakeholders.

Backbone organizations are in a unique position to facilitate coordination between health and social care providers and lead a common strategy to improve the well-being of the community.

This session will feature panelists from organizations who bring diverse partners together for a common goal. Speakers will address the structures needed to build a strong ecosystem, what ecosystem governance looks like in practice, and strategies to build trust and navigate the diverse organizational cultures that make up an ecosystem of care.


  • Mark Humowiecki, General Counsel and Senior Director of National Initiatives, Camden Coalition (moderator)

3 – 4 pm ET | Workshop sessions

  • A unique approach to re-entry support: Addressing social determinants of health to avoid recidivism
  • Community partnerships to advance public health: Lessons from the Camden Coalition’s Community Ambassador program
  • Hub models unveiled: Navigating ecosystems of care through Starletta Shaw’s journey
  • Lessons from cross-sector implementation of Medicaid housing benefits for people with complex needs
  • The multiple chronic conditions eCare plan: Interoperability and data standards for person-centered shared care planning
  • Using a learning health system partnership to support community health
  • What CHWs need to flourish: Supporting the professional growth of people with shared lived experience

4:15 – 6 pm ET | Beehive

6 – 7:30 pm ET | Welcome reception

Thursday, October 17

7 am – 8 am ET | Morning activities

7:30 – 8:30 am ET | Breakfast

8:30 – 9 am ET | Keynote — The power of ecosystems to meet the collective needs of the community

The collective trauma that marginalized communities face cannot be addressed by one sector alone. Father Paul Abernathy, CEO of the Neighborhood Resilience Project, will share how his organization works across sectors to meet the needs of his community street by street in the Hill District, a predominantly Black neighborhood in Pittsburgh.


  • Father Paul Abernathy, CEO, Neighborhood Resilience Project
  • Luis Ortega, Director, Storytellers for Change (moderator)

9 – 10 am ET | Story share with Luis Ortega

10:15 – 11:15 am ET | Workshop sessions

  • A better world starts with an aim and a design
  • A multi-system approach to improving equity in maternal healthcare
  • Building an infrastructure of peer-led group self-management interventions within social care and health systems
  • Co-creation of care: Don’t drop the ball
  • Integrating medications for opioid use disorder into FQHCs: Lessons from providers in Missouri and Maine
  • Leveraging administrative data to support complex high-risk service users of homeless shelter systems
  • Managing complex care programs: How to thrive using the complex care supervisors’ core competencies

11:30 am – 12:15 pm ET | Lunch

12:30 – 1:30 pm ET | Workshop sessions

  • A safety-net hospital supports high utilizers through a complex care innovation
  • Building an ecosystem of trust in the patient-provider relationship
  • Demonstration of a statewide primary care network of care coordination for high-risk populations
  • Homeless to housed: The transformative role of the CBC Hub
  • Stewards of health and overall wellness: Emerging practices to elevate and replicate community-led emergency response nationwide
  • The last-mile problem: Getting Medicaid funding to CBOs that support system-involved children, youth, and families
  • Towards a culturally affirmative approach for Black and Guatemalan public care recipients with complex needs
  • Walking the talk: Aligning healthcare workforce development initiatives with organizational values and commitment

1:45 – 2:45 pm ET | Plenary session — Strengthening data ecosystems for improved clinical and social care

In spite of dramatic improvements in the technology that enables data-sharing between organizations, health and social care providers continue to struggle to effectively operationalize data sharing practices to provide better coordination of care. This session will highlight examples of what is possible when thoughtful investments in data-sharing and interoperability drive practice, as well as what organizations stand to lose by working within their own data siloes.


  • Natasha Dravid, Senior Director of Care Management & Redesign Initiatives (moderator)

3 – 5:30 pm ET | Offsite site visits & excursions

  • Acrisure Stadium, the Steelers Hall of Honor Museum
  • Allegheny Health Network – Suburban
  • Auberle’s 412 Youth Zone
  • Auberle’s Family Healing Center
  • Pathway to Care and Recovery
  • Pittsburgh Mercy – Bethlehem Haven
  • Program for Health Care to Underserved Populations/ Birmingham Free Clinic
  • Senator John Heinz History Center
  • The Warhol (Andy Warhol Museum)

Friday, October 18

8 – 8:30 am ET | Breakfast

8:30 – 10:15 am ET | Beehive

10:30 – 11:30 am ET | Workshop sessions

  • Applying relationship-based care principles to building partnerships within a large hospital system
  • Authentic Allegheny collaboration through Hello Baby: From partnerships to ecosystems
  • Collaborate and partner with ALL of me!
  • Creating a culture of inclusion through disability-informed care
  • From big data to one-on-one assistance: Healthcare partnerships to increase public benefits access
  • Moving from empathy to equity: Human-centered design and community partnerships that deliver trauma-informed, team-based care
  • Supporting independence in housing for individuals with clinical vulnerability

11:45 am – 12:15 pm ET | Lunch

12:15 – 1:15 pm ET | Plenary session — INSPIRE: Building meaningful collaboration with people who have lived experience

Community members and people with lived experience of complex care needs are key participants in an ecosystem of care and have the potential to shape care delivery, program design, quality improvement, and governance. INSPIRE (Initiating National Strategies for Partnership, Inclusion, and Real Engagement) is an initiative led by national leaders in community engagement and people with lived experience working together to co-design and implement a national strategy to advance the practice of authentic community engagement in healthcare.

Drawing from their first-hand experience building and sustaining authentic community engagement initiatives, as well as a year of collective research into the state of community engagement nationwide, members of INSPIRE will come together on stage to discuss how organizations can engage people with lived experience in their own work to build trust, advance health equity, create cost savings and efficiencies, and create healthy and thriving communities. Attendees will walk away with concrete strategies they can apply in their work.


  • Burt Pusch, The Center to Advance Consumer Partnership (CACP), National Consumer Scholar alum
  • Brandon Wilson, Senior Director, Health Innovation and Public Health and Equity, Community Catalyst
  • Naomi Williams, PFCC Partners, National Consumer Scholar alum
  • Pam Dardess, President and CEO, Institute for Patient and Family-Centered Care (IPFCC)
  • Victor Murray, Senior Director, Community Engagement & Capacity Building, Camden Coalition (moderator)

1:15 – 1:30 pm ET | Closing remarks