Annual conference FAQs

Learn more about Putting Care at the Center 2023. If you have additional questions not addressed below, please email [email protected]

What is Putting Care at the Center 2023?

Putting Care at the Center 2023 is this year’s annual conference on complex care in America. From November 1-3 in Boston, MA, attendees will explore through plenary panels, workshop breakout sessions, and our interactive Beehive why the complex care field is uniquely positioned to address the current national behavioral health crisis and how beneficial it is to expand the scope of behavioral health services in complex care delivery. Join us to meet and network with leaders improving care for people with complex health and social needs from across the country.

Who should attend Putting Care at the Center 2023?

Putting Care at the Center is the annual opportunity for the complex care field to come together and connect around improving care for people with complex health and social needs.

We welcome:

  • individuals with lived experience of complex needs and their caregivers;
  • providers, including social workers, nurses, physicians, community health workers, pharmacists, and more;
  • leaders and staff from community-based organizations;
  • researchers;
  • administrators;
  • policymakers;
  • health plans;
  • advocates; and
  • anyone looking to work across sectors to improve care for those who need it most.
Is there a virtual or hybrid option?

The conference will continue to have a virtual option for those unable to join in person. Virtual attendees will be able to participate in up to 4 hours of content each day, including; live-streamed plenary sessions, your choice of workshops (live-streamed and virtual only), access to recordings of live-streamed sessions (available the next morning), and ease of viewing the content within your work schedule. Learn more about the virtual agenda.

Can I switch my registration from in-person to virtual?

To change your attendance type from in-person to virtual, please submit a request in writing to [email protected] and include your name, organization, and payment method. For requests received prior to September 21, 2023, we will issue a refund for the difference in registration rate minus a $50 administrative processing fee.

Requests to switch from in-person to virtual that are received on or after September 21 will be honored; however, no refund will be issued.

Where is the conference being held? Is there a group rate for the conference?

Putting Care at the Center 2023 will be held at the Boston Park Plaza in Boston, MA. We have secured a group rate of $239 per night for conference attendees. The group rate is available through October 6, 2023. Book your room now.

Is the conference accessible to people with disabilities?

We strive to make our conferences accessible to as many attendees as possible. The conference takes place on two (2) floors of the Boston Park Plaza. The lobby and mezzanine level of the hotel with elevator access. If you have specific accessibility needs, please email [email protected] and we will do our best to accommodate you.

What are your COVID protocols?

Putting Care at the Center 2023 seeks to ensure optimal health conditions during the conference. We will follow all recommended Centers for Disease Control and Prevention (CDC) safety protocols and will comply with all federal and city regulations. We will continue to monitor all guidelines and regulations closely and will update our safety protocols as appropriate.

The safety and comfort of all conference attendees is our highest priority. Many people who attend Putting Care at the Center are individuals who live with complex medical needs and other health conditions that can make them more likely to experience serious complications from COVID infection. We ask that all conference attendees take all reasonable precautions to protect the health and safety of our complex care community by being up to date on COVID (and other) vaccination/boosters and wearing a mask and/or utilizing COVID tests as necessary. If you are experiencing any symptoms or have had a known COVID exposure before or during the conference, we ask that you please follow appropriate isolation/quarantine guidelines and make our conference staff aware immediately. We thank you in advance for your commitment to keep our community safe.

All attendees are required to agree to and abide by the Putting Care at the Center 2023 COVID-19 Assumption of Risk and Waiver of Liability. 

Important documents to review

Non-compliance: Individuals who do not comply with the terms and conditions will be denied participation in the conference and may be removed from the conference without a refund of any registration fees.

How much does it cost to attend?

Early bird registration has now closed. General registration for in-person is $950 and $425 for virtual. Learn more about additional registration rates and discounted rates.

Do I get a refund if the event is canceled due to COVID?

Should the event be canceled due to COVID, all attendees will receive a full refund of their registration fees.

Does Putting Care at the Center 2023 offer continuing education units (CEUs)?

CEUs are available for both in-person and virtual attendees. Learn more about our CEU credentialing organizations.

What is the privacy policy?

This privacy policy discloses the privacy practices for Putting Care at the Center 2023. This privacy policy applies solely to information collected through the conference registration process. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information collection, use, and sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our privacy policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (512) 651-3549.

Can’t join us this year in Boston? Save the date for our 2024 conference!