Conference FAQs

Learn more about Putting Care at the Center 2024. If you have additional questions not addressed below, please email [email protected]

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A recap of Putting Care at the Center 2023 conference in Boston, MA

What is Putting Care at the Center 2024?

Putting Care at the Center 2024 is this year’s annual conference on complex care in America. From October 16-18 in Pittsburgh, PA, attendees will explore through plenary panels, workshop sessions, community site visits, and our interactive Beehive the latest research, practice innovation, and policy that advances health equity and whole person care for people with complex needs. Join us to meet and network with leaders improving care for people with complex health and social needs from across the country.

Who should attend Putting Care at the Center 2024?

Putting Care at the Center is the annual opportunity for the complex care field to come together and connect around improving care for people with complex health and social needs.

We welcome:

  1. individuals with lived experience of complex needs and their caregivers;
  2. providers, including social workers, nurses, physicians, community health workers, pharmacists, and more;
  3. leaders and staff from community-based organizations;
  4. researchers;
  5. administrators;
  6. policymakers;
  7. health plans;
  8. advocates; and
  9. anyone looking to work across sectors to improve care for those who need it most.
Where is the conference being held? Is there a group rate for the conference?

Putting Care at the Center 2024 will be held at the Wyndham Grand Pittsburgh Downtown in Pittsburgh, PA. The group rate is $199 USD per night and is available from now through September 21. After September 21, reservations will not be available at the conference group rate.

Learn more about to access group rates at the Wyndham.

Is the conference accessible to people with disabilities?

We strive to make our conferences accessible to as many attendees as possible. The conference takes place on two (2) floors of the Wyndham Grand. The lobby and ballroom level of the hotel with elevator access. If you have specific accessibility needs, please email [email protected] and we will do our best to accommodate you.




What are your COVID protocols?

The safety and comfort of all conference attendees is our highest priority. Many people who attend Putting Care at the Center are individuals who live with complex medical needs and other health conditions that can make them more likely to experience serious complications from COVID infection.

We ask that all conference attendees take all reasonable precautions to protect the health and safety of our complex care community by being up to date on COVID (and other) vaccination/boosters. While masks may not be required at this conference, we support your choice to wear or forgo a mask. Masks will be available at the conference registration desk if you would like to wear one as a precaution.

If you are experiencing any symptoms or have had a known COVID exposure before or during the conference, we ask that you please follow appropriate isolation/quarantine guidelines and make our conference staff aware immediately.

We will decide on mask requirements closer to the conference date and notify attendees via email. We thank you in advance for your commitment to keep our community safe.

How much does it cost to attend?

Early bird registration is $795. Regular registration is $895.

New this year! Package pricing is available for attendees who would like to add on one of the pre-conference activities at a discounted rate.

Learn more about additional registration rates and discounted rates.

Does Putting Care at the Center 2024 offer continuing education units (CEUs)?

CEUs are available for conference attendees. Learn more about our CEU credentialing organizations.

What is the privacy policy for Putting Care at the Center 2024?

This privacy policy discloses the privacy practices for Putting Care at the Center 2024. This privacy policy applies solely to information collected through the conference registration process. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information collection, use, and sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our privacy policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (512) 651-3549.

What is the cancellation policy for the conference?

All cancellations and transfers of registration must be received by completing the Request for transfer or cancellation of registration form. If cancellation is requested on or before August 15, 2024, at 11:59 pm ET, you will receive a full refund minus a $50 administrative processing fee. Cancellation requests received on or after August 16, 2024, regardless of when registration was purchased, will not be refunded. However, you will be given access to all conference recordings post-conference.

All refunds will be processed post-conference. Registrants who are no-shows for the conference will not receive a refund.

Questions? Please contact Carly Moore at [email protected].

Can I use the One-day pass on Thursday, October 17?

No. At this time, the One-day pass is only available for the events on Wednesday, October 16. The One-day pass includes one pre-conference training, all conference content on Wednesday only, and the Wednesday evening welcome reception.

More information about the One-day pass can be found on the registration pages for the Creating safer care training or the Social needs in healthcare: Turning evidence into practice symposium.