NJ FamilyCare Housing Supports Program
Information for NJ housing providers looking to offer Medicaid-covered services for their clients
What is the NJ FamilyCare Housing Supports Program?
The NJ FamilyCare Housing Supports Program is a new initiative to help individuals with Medicaid and insecure housing to find and keep housing – because we know housing is a critical social determinant of health.
Eligible Medicaid members can receive assistance finding, moving into, and maintaining housing, as well as repairing or modifying their home to ensure their health and safety.
The Housing Supports Program is made possible through New Jersey’s Section 1115 Medicaid demonstration waiver. The state Division of Medical Assistance and Human Services (DMAHS) runs the program, and services will start to be delivered in 2025.
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Webinars and office hours
Office hours: 1115 Housing Supports training series
Every other Wednesday from 1-2:30 pm ET (dates listed below)
The Camden Coalition continues its training series for organizations interested in becoming Housing Supports providers by hosting trainings and/or office hours every other Wednesday from February through September 2025. These trainings are for all organizations interested in becoming a provider – whether you receive a DCA Housing Supports Readiness Grant or not. You must register for the webinar in order to participate. Once registered, you will receive a confirmation email that includes the option to add the sessions to your calendar.
- August 6, 2025
- August 20, 2025
- September 3, 2025
- September 17, 2025
Resources
Guide — Housing Supportsfingerprint-based background check guidance for Pre-tenancy and Tenancy Sustaining Providers
The NJ Medicaid agency, DMAHS, has written guidance as of August 2025 to clarify background check requirements for organizations providing pre-tenancy and tenancy sustaining services. During the credentialing process, MCOs require that these providers attest that all staff providing direct, physical Housing Supports services receive fingerprint-based background checks.
Training — HMIS for the Housing Supports Program training recording
Housing Supports providers will document some of their activities in the NJ homelessness database, HMIS, and training is available to providers on how to document. Organizations that have either signed their first contract with a MCO or have submitted a contract that is pending with a MCO need to take the training, HMIS for the Housing Supports Program. The NJ Housing Mortgage Finance Agency (HMFA) oversees HMIS, and they created and posted the training on their website here. In order to access this training, you first need to contact Candy Brewster at HMFA to notify her that you have a signed or pending contract with a MCO and you want to view the training. Contact Candy Brewster at [email protected].
Memo — MCO contact information – Updated August 2025
Use this updated August 2025 list of key contacts for each of the five Managed Care Organization (MCO) for the NJ Housing Supports Program for assistance with credentialing, contracting, authorization requests, claims submissions, and other questions about Housing Supports services.
Factsheet — Programs that are duplicative of Housing Supports Program (HSP) services
Several other state programs provide some of the same services offered in the HSP. If a Medicaid member is enrolled in one of these programs, they are ineligible for one or possibly more of the HSP services. These programs are assigned Special Program Codes (SPC) in eMEVS, so providers can use eMEVS to identify if a client is enrolled in a program that makes them ineligible their HSP service(s). This document identifies which state programs are duplicative of which HSP services and the Special Program Codes associated with those programs.
Read more about Programs that are duplicative of Housing Supports Program (HSP) services
Memo — MCO contracting and compliance guidance for the NJ FamilyCare Housing Supports Program
To participate in the Housing Supports Program (HSP), providers will need to enter into contracts with Managed Care Organizations (MCO), which in turn will introduce new operational requirements for provider agencies. This document provides guidance on MCO contracting, HIPAA basics, and the operational implications related to each.
Document — Housing Supports Program provider recruitment handout
Does your organization provide housing case management services, move in supports or do home modifications? Did you know you can get paid by NJ FamilyCare (Medicaid) to do so? Review this handout to learn more about the program, benefits to an organization for participating, provider eligibility requirements, how to access more information and who to contact to learn more. Please share the document with your partners and coalitions.
Download the Housing Supports Program provider recruitment handout
Memo — Tech readiness guidance for prospective Housing Supports providers new to Medicaid billing
While technology is critical to the infrastructure that will allow you to participate in the Housing Supports Program (HSP), your technology solution(s) need to work for your specific organization in the context of your workflows, funding streams, and staffing. This document seeks to:
- Provide guiding principles in how your organization can think about new investments in technology related to this program;
- Outline the key workflow elements of HSP and the associated platforms that can be used to participate in the program at low or no cost;
- Share guidance on navigating the vendor landscape and laying important groundwork for your technology investments; and
- Share high-level insights from due diligence about platforms gleaned from existing NJ Medicaid providers and vendors who responded to the Request for Information put out by the Camden Coalition.
Download the Tech readiness guidance
Document — Managed Care Organization (MCO) staff contact list
In order for organizations to become NJ Housing Supports providers, they will need to contract with at least one NJ FamilyCare MCO.
If your organization is interested in becoming a Housing Supports Program provider, and you haven’t done so already, contact the MCOs you are interested in contracting with to let them know.
Tool — Client eligibility tracker
Document — Health related social needs (HRSN) services protocol
The health related social needs (HRSN) services protocol contains federally-approved details on member eligibility criteria, how eligible members will be identified, specific services allowed under the Housing Supports program, and more.
The Housing Supports program is one of three HRSN programs NJ is implementing, along with the MLTSS Nutritional Supports and the Medically Indicated Meals Pilot programs, and this document includes information on all of them.
Download the HRSN services protocol
Document — NJ HRSN payment methodologies and fee schedule: Housing Supports
The federal Centers for Medicare & Medicaid Services (CMS) approved the NJ Medicaid agency’s fee schedule on January 13, 2025 to pay providers to deliver Housing Support Program services. This document describes the rates that the state will pay providers to deliver pre-tenancy and tenancy sustaining services.
Download NJ HRSN payment methodologies and fee schedule
Tool — New Jersey Housing Supports Program provider readiness assessment
Organizations can use the NJ Hosuing Supports Program provider readiness assessment tool from the Corporation for Supportive Housing (CSH) to assess their readiness to become a NJ FamilyCare Housing Supports Program provider – in the areas of administrative practices, data and reporting, and service provision.
Download the provider readiness assessment
Tool — Simple budget forecasting tool
Organizations can use this Simple Budgeting Tool to help them understand how much revenue the Housing Supports Program could generate. The tool provides an easy way for organizations to estimate the billable hours for each staff member to cover their costs.
Download the Simple Budget Forecasting tool
Download the guide for using the budgeting tool
Request for Information — Solicitation of information regarding technology-enabled solutions serving community-based health and social care provider
The Camden Coalition, a Regional Health Hub (RHH) in the state of New Jersey, is serving a statewide capacity-building role to support community-based provider organizations in preparing for the launch of new programming that will allow them to participate in a new service and payment ecosystem, including Medicaid payment and reimbursement for services that address health-related social needs (HRSN). The Camden Coalition is providing training and hands-on support to the provider community so that these organizations can successfully transition into the Medicaid payment ecosystem and comply with program requirements.
Information technology (IT) infrastructure is an important component of organizational capacity that will support provider success. The Camden Coalition issued this request for information (RFI) to gather information about vendors who can provide and customize affordable support for providers as they begin to identify, scope, and invest in the tech-enabled solutions they will need to participate in new programming.
The Camden Coalition may publicize summaries or portions of responses to share with the provider community to inform their processes for assessing and procuring technology.
NOTE: This request for information has expired.
Download the request for information PDF
Help desk
The Camden Coalition is here to help organizations navigate the process of becoming a provider. If you need support, please complete the form linked in the button below and we will get back to you within 2 business days. Please note, this is not a form for individuals or clients. If you are looking for housing services, please visit My Resource Pal.
Past webinars
Office hours — 8/6/25
The Camden Coalition held Office Hours on August 6
Intro to MCO teams and portals training — 7/23/25
The Camden Coalition hosted a training on July 23 with an “MCO Round Robin” introducing participants to key MCO Housing Supports Program staff and the MCO electronic portals providers can use to exchange key program forms and information.
*Note: Some slides within the deck are marked “confidential” but content has been approved for dissemination here. Some details that appear within the slides may be subject to change.
Office hours — 7/9/25
The Camden Coalition held Office Hours on July 9 where we reviewed the required interactions or touchpoints providers need to have with Housing Supports clients, provided some key program updates and answered questions about accessing the homelessness database, HMIS, and many other questions.
Billing documentation training — 6/25/25
The Camden Coalition hosted a training on June 25 for prospective providers to become familiar with how to bill for Housing Supports Program services and how billing interacts with documentation in the homelessness database, HMIS. Representatives from DMAHS and the MCOs also participated in the session.
Office hours — 6/11/25
The Camden Coalition hosted Office Hours on June 11 for prospective providers to clarify issues raised at the June 4 training and to preview guidance the Camden Coalition will soon release on contracting with MCOs – including requirements related to privacy protections for individuals’ personal health information or HIPAA (the Health Insurance Portability and Accountability Act). The guidance is particularly for prospective Housing Supports providers new to billing Medicaid.
Referral & authorization for move-in & residential modifications & remediation services — 6/4/25
The Camden Coalition hosted a training on June 4 for prospective providers to understand the nuts and bolts of how client referrals will work and the steps they need to take to secure authorization from the MCOs to provide clients move in, modification and remediation services.
Office hours — 5/21/25
Referral and authorization for pre-tenancy and tenancy sustaining services training — 5/14/25
The Camden Coalition and CSH hosted a training on May 14 for prospective providers to understand the nuts and bolts of how client referrals will work and the steps they need to take to secure authorization from the MCOs to provide clients initial and ongoing pre-tenancy and tenancy sustaining services.
Office hours — 4/30/25
The Camden Coalition and CSH hosted office hours on April 30 with representatives from all of the NJ FamilyCare MCOs and state Medicaid agency staff to discuss and answer questions about last week’s training on state enrollment and credentialing with the MCOs. The Coalition also shared some preliminary guidance for prospective providers on how to approach technology to administer the Housing Supports program.
Provider enrollment and credentialing training — 4/16/25
The Camden Coalition and CSH hosted training on April 16 on New Jersey state enrollment and credentialing with the MCOs.
Office hours — 4/2/25
The Camden Coalition and CSH hosted office hours on April 2 to troubleshoot issues with getting a NPI number and to identify documents and information that organizations will need to secure a Medicaid number (enrolling with the state) and credentialing with the managed care organizations.
Securing an NPI number — 3/15/25
The Camden Coalition and CSH hosted a training on March 19 with the goal of providing community-based organizations with a description of the NPI application process including gathering the information needed to apply, walking through the steps, discussing how long the process takes and more.
Office hours — 3/5/25
Covered services — 2/19/25
The Camden Coalition and its partner, CSH, facilitated a training on February 19 with the goal of community-based organizations gaining a deeper understanding of the specific services they can be reimbursed for by becoming a Housing Supports Program provider. We discussed detailed services and fielded many questions. We also reviewed which Medicaid members will be eligible for the services as well as the eligibility criteria for being a provider.
2025 NJ FamilyCare Housing Supports Program kick-off — 2/5/25
The Camden Coalition hosted its first training of the year on February 5. The training provided an updated Housing Supports Program timeline and more detailed information on who is eligible for the program.
NJ Medicaid Housing Supports office hours – Readiness and budgeting — 12/5/24
This technical assistance office hours webinar was held to review the tools introduced in the “Fiscal Management in a Medicaid Environment” training for housing providers interested in the NJ FamilyCare Housing Supports Program.
During this session, we answered questions and provided guidance on the use of the Agency Readiness Assessment and the Housing Supports Program Simple Services Budgeting tool (see above), assisting community based organizations in preparing to address capacity and fiscal issues related to being a Medicaid provider.
Fiscal management in a Medicaid environment — 11/21/24
Beginning in 2025, NJ FamilyCare and its five managed care organizations (MCOs) will enter into contracts with community-based organizations (CBOs), including homeless and housing sector providers, to provide eligible NJ FamilyCare members with Housing Supports Program services.
The webinar explored the fiscal and administrative distinctions between operating in a grants-based environment and a Medicaid revenue-generating setting, as well as the strategies and techniques necessary to effectively manage this transition. It was intended for community-based agencies that serve those experiencing homelessness and/or support individuals and families with staying housed. It is recommended that executive and finance leadership from these CBOs review this session.
This presentation from the Corporation for Supportive Housing (CSH) included:
- A framework for planning that assists your organization in transitioning from a grant-based model to a revenue-based model.
- Practical steps and resources to evaluate your organization’s personnel and infrastructure to facilitate this transition.
- Knowledge of resources and supports available to potential Housing Support Program providers
- A common financial and structural planning timeline to efficiently assist in your transition.
Medicaid 101 — 11/7/24
Does your organization help people find, move into, and keep housing? In 2025, the New Jersey FamilyCare (Medicaid) program will offer some housing services to its members. Medicaid will pay housing and other community-based organizations to deliver these services. This new initiative is called the Housing Supports Program (also known as the 1115 Waiver Housing Supports).
If you are interested in becoming a Housing Supports Program provider, you will benefit from knowing more about New Jersey Medicaid. It is recommended that leadership, program and fiscal staff of housing, social service, and case management organizations review this session.
This presentation from the Corporation for Supportive Housing (CSH) included:
- What is Medicaid?
- How does Medicaid work in New Jersey?
- Why is Medicaid paying for housing related services?
- Early lessons learned from Medicaid housing supports programs in other states
- NJ plans for capacity building and technical assistance
- Questions and discussion