The field of complex care needs standardized measures for evaluation, quality improvement, and payment. Historically, complex care programs have relied on healthcare cost and utilization metrics, but those don’t show the whole picture.

In 2018, the Blueprint for Complex Care recommendeds the field adopt standard quality measures that can help programs and systems assess their impact on participants’ quality of life, recovery, and progress toward their individual goal.

Since 2018, we have worked with partners on projects that move us toward the goal of establishing standard quality measures:

• We commissioned the Institute of Healthcare Improvement to conduct a scan of existing quality measures related to complex care, resulting in a report and brief.
• We worked with Kaiser Permanente to document best practices for implementing patient-reported outcome measures, and with a Fulbright Fellow to determine which behavioral health measures are valued by providers and consumers, and how others can be improved.
• We conducted research about what organizations and community members value most about cross-sector collaborations.

Explore these resources and more below.