This guide from the National Center and the Center for Health and Social Care Integration (CHaSCI) at Rush University Medical Center provides on-the-ground lessons, implications, and strategies for tele-social care for frontline staff in both the medical and social sectors.

As part of the transition to telehealth prompted by the COVID-19 pandemic, many institutions also transitioned their social services and social care provision to virtual or telephonic engagement, i.e., tele-social care. This document lays out the benefits and drawbacks of tele-social care, considerations for program planning and administration, practical tips for frontline providers, and sustainability and research needs for the future of tele-social care delivery.