Pre-conference opportunities at Putting Care at the Center 2025
Additional offerings at Putting Care at the Center 2025
We will be offering supplemental learning activities on October 14, prior to the start of the conference. To sign up for a pre-conference event, you must register for the conference. During the registration process, you will be able to select your session. Spaces are limited, so register early to secure your spot.
If you have any questions, please contact Carly Moore at [email protected].
Advisory Councils Transformed: Creating meaningful partnerships with patients, families, and communities
PFCCpartners will host a pre-conference session on creating meaningful partnerships with patients, families, and communities on Tuesday, October 14, from 12:30-4:30 pm. Patient and family engagement (PFE) is often championed as a priority in healthcare, yet organizations struggle to translate this vision into transformational, lasting impact. Many health systems, especially those in rural and primary care settings, have limited resources to sustain traditional Patient/Family Advisory Councils (PFACs). PFACs that do exist are often challenged to fully represent the diverse patient populations the organizations serve, and their impact limited by organizational structures that isolate their activities. This pre-conference session will introduce the Advisory Councils Transformed (ACT) Framework – a foundational approach to inclusive engagement, expanding impact, and person-centered transformation.
The ACT Framework better meets the needs of diverse lived-experience partners through inclusive lanes of engagement. These engagement pathways can integrate with existing PFAC infrastructure or be used as direct pathways for engagement without the convening of a formal PFAC. The ACT Framework allows healthcare teams to use their engagement resources more efficiently and to expand the impact of their lived-experience partners by embedding their contributions more directly into improvement efforts. Most importantly, the ACT Framework establishes more inclusive pathways for collaborating with historically underrepresented voices.
Through facilitated brainstorming, strategic planning, hands-on activities, and interactive table discussion, participants will develop actionable strategies for engaging people with lived experience directly into healthcare improvement work. Join PFCCpartners to catalyze progress in patient/family engagement, one of the most influential drivers of health equity, policy change, and patient outcomes.
CEUs are available for this session.
Cost: Free to attend, registration is limited.
Date: Tuesday, October 14, 2025
Time: 12:30 – 4:30 pm PT
Objectives
- Participants will apply the ACT Framework for expanding patient/family engagement beyond traditional PFAC models to increase diversity, inclusivity, and impact.
- Participants will engage in discussions, thought partnership, and hands-on activities for designing tailored approaches that expand their patient/family engagement practices.
- Participants will create an actionable strategic plan (roadmap) for their organization, outlining multiple lanes of engagement unique to their scope and available resources.
About the facilitators
Lindsey Galli
Lindsey Galli is the Vice President of Programs at PFCCpartners with a mission to facilitate equitable collaboration among healthcare stakeholders, including patients and family caregivers. After graduating from California State University, Chico with a degree in Business Management, she began her professional healthcare experience. Lindsey started in the Safety Department of a large integrated healthcare system and eventually partnered with PFCCpartners to integrate Patient Family Advisors onto improvement teams of that same organization. Lindsey works remotely in Sacramento, CA, and enjoys going to her son’s soccer games, cooking healthy meals, practicing yoga, and traveling with her family.
As the Vice President of Programs, Lindsey supports organizations, patients, and family caregivers to partner and collaborate authentically, promoting improvement in their organizations. In 2016, Lindsey was hospitalized for 9 days, diagnosed with multiple blood clots in the lungs (pulmonary emboli) and a blood clot in the leg (deep vein thrombosis). This experience grew the passion she already had to create solutions for patients and family caregivers to engage in their care from the bedside to the boardroom. She now uses this experience and passion to develop and implement programs supporting partnerships in healthcare. Lindsey brings the patient perspective to all efforts at PFCCpartners, including the development of patient family engagement strategies across the country.
Libby Hoy
From a young age, Libby became a family caregiver to her mother while she battled breast cancer. Shortly after her death, Libby became a parent to three sons who live with mitochondrial dysfunction and in 2016 Libby was diagnosed with Stage IV Salivary gland cancer. These experiences over the course of decades have shaped Libby’s passion for creating a person-centered health system.
In 2010, Libby founded PFCCpartners to create a community of patients, families and health care stakeholders committed to the shared learning of Patient & Family Centered Care practice. PFCCpartners also supports the PFANetwork, inclusive of more than 1000 Patient Family Advisors in active partnership with health systems, measure developers, policy, quality improvement teams and researchers across the country to improve the quality, safety, experience, and design of healthcare.
Libby serves on many national and statewide efforts to promote a safer, more equitable healthcare system, including the Healthcare Payment LAN Executive Forum and Patient Perspectives Council, National Quality Forum Multi Stakeholder Council, Patient Centered Outcomes Research Institute Ambassador and California Healthcare Compare Board of Directors. In all of her work, Libby strives to build the infrastructure for high value and sustainable partnerships to improve health outcomes for all.
Stephen Hoy
Stephen is the Chief Operating Officer at PFCCpartners. He graduated from the University of Denver Daniels College of Business in 2014 with a focus on Business Management and Statistics. After graduation, Stephen began working in hospital/healthcare performance improvement — first by means of simulation, and now by promoting the engagement of Patient Family Centered Care at PFCCpartners.
His passions include skiing, cycling, fly-fishing, camping, and surfing. Diagnosed with mitochondrial disease as a child, Stephen has extensive experience in balancing his care with his hobbies. Growing up so deeply involved in his own care has given Stephen a profound view of how patients and families can be used as a resource across all stages of the healthcare continuum. These experiences are the building blocks of his full-time involvement with PFCCpartners.
Brittany Jackson
Brittany Jackson is the Community Connection Coordinator at PFCCpartners. Brittany has a passion for people; she works to foster relationships, care for people, grow capacity, and encourage empathy to strengthen the healthcare system. Brittany has lived through various encounters with the healthcare system, both as a patient and family support partner. She is a facilitator, convener, and coach and has done valuable work with quality improvement staff, health care professionals, clinicians, dually eligible individuals, and older adults across the country utilizing and spreading the tactics of community organizing, coaching, adult learning techniques, and leadership development. She has extensive experience in gathering and spreading best practices and results-oriented approaches to catalyze overall quality improvement on a local and national scale.
Brittany has a Master’s Degree in Adult Education: Adult Learning, Training & Development, and uses her skills towards the ongoing improvement of health care quality. She has dynamic communication, relationship building, facilitation, strategic and forward-thinking skills.
Naomi Williams
Naomi D. Williams joined PFCCpartners in 2021 and serves as a Patient and Family Engagement Specialist. Originally from Pennsylvania, Naomi has lived most of her life in Georgia. For over 20 years Naomi has served families and communities as a community health educator and family support coordinator. Educational and professional experiences served her well, and in 2009, Naomi’s disability advocacy along with community and organization education efforts were enhanced when she became the parent to a 26 week micro-preemie and began the journey of raising a child with complex health and medical needs.
Naomi holds a Master’s in Public Health, from Walden University. She is also a certified grief specialist and yoga instructor. Naomi is the author of And God Remembered Noah: A mother’s heart-opening journey through 22 weeks in the NICU (2018), and she and her son are principals in the6,000 Waiting documentary (2019).
Complex care essentials: Principles, partnerships, and practice
Putting Care at the Center is a yearly opportunity for complex care leaders and innovators to connect and share best practices — but what exactly is complex care? In our experience, there are thousands of care providers, advocates, researchers, leaders, and more who are already doing complex care across the country without having a name for it. This pre-conference session offers an opportunity for attendees who are new to the field or simply looking to get grounded, to start the conference with a shared understanding of key ideas, language, and approaches that shape complex care.
This 3-hour pre-conference session offers a high-level overview of the foundational principles and structural components of complex care. Designed for care team members, supervisors, program managers and administrators, and systems leaders who are new to the field or seeking to build or broaden their understanding. Topics will include person centered approaches, health-related social needs (HRSN), harm reduction, trauma-informed care, and the importance of authentic healing relationships. The session will highlight practical tools for reflective supervision and strategies to build trust with communities, elevate lived experience, and develop sustainable community engagement and leadership structures like advisory committees.
In addition to front-line practices, the session will touch on systems-level components like backbone organizations, governance models, and payment mechanisms such as 1115 waivers and value-based care. The role of data, continuous learning, and quality improvement will also be discussed.
Real-world examples and introductory tools will be shared throughout to support understanding and future exploration. This session is intended to lay the groundwork for deeper conversations and learning throughout the rest of the conference.
CEUs are available for this session.
Cost: Free to attend, registration is limited. $150 for non-conferene attendees
Date: Tuesday, October 14, 2025
Time: 2 – 5 pm PT
About the facilitators
Renee Murray
Renee Murray is the Director of Training and Education at the Camden Coalition. In this role, she creates content and facilitates trainings on our COACH and RELATE models for health systems and community-based organizations both locally and across the country. Renee is a subject matter expert on the Camden Core Model and the COACH and RELATE frameworks, having spent the past six years leading, guiding, and mentoring the RNs, LPNs, and CHWs on the Coalition’s Care Management Team, who work with the most medically and socially complex patients throughout the city of Camden, New Jersey.
Gladys Antelo-Allen
Gladys Antelo-Allen is Associate Director of Education and Training at the Camden Coalition. In this role, Gladys manages relationships for Student Hotspotting, technical assistance contracts, and other educational programs the Coalition offers. Previously, she worked as a Nurse Care Coordinator on the Camden Coalition’s care team, working with patients in the community. Gladys is a Licensed Practical Nurse by training and graduated from Lincoln Technical Institute in 2012.