A summary of key messages from the Complex Care Messaging Guide
Complex care is a growing field that seeks to improve health and well-being for people with an array of health and social needs. This includes individuals with multiple chronic physical and behavioral health conditions who often face many barriers, such as homelessness, unstable housing, food insecurity, lack of transportation, and/or structural racism and other forms of discrimination, as well as frail older adults and people with serious illness.
Since the field is relatively new, the language used to talk about complex care has evolved considerably over the last decade and is not always consistent across organizations, sectors, and geographies. Using common messaging will help strengthen the field at large as well as enhance opportunities to support the adoption of complex care programs and strategies.
This fact sheet is part of Talking about complex care: A guide for clear and effective communications. The guide outlines core messages for communicating about complex care to help organizations and individuals within the field present a clear and aligned vision of the current and future state of complex care. The guide was developed by the Camden Coalition’s National Center for Complex Health and Social Needs and the Center for Health Care Strategies through support from the Robert Wood Johnson Foundation and The SCAN Foundation.
Developed by the Camden Coalition and the Center for Health Care Strategies with input from over 100 complex care stakeholders from across the country, this guide can help complex care stakeholders communicate the value of complex care to various audiences to advance the field.