The core competencies for complex care team leaders capture the necessary knowledge, skills, and attitudes for supervising a complex care team and managing a complex care program. It was designed to complement the core competencies for frontline providers of complex care, which were introduced in 2020.

Complex care team leaders include supervisors, managers, program managers, clinical leads, and directors of teams supporting people with complex health and social needs. They are often former or current practitioners who excelled in their frontline role and were promoted – but with little support or guidance in how to succeed in a supervisory or program management role.

The core competencies for complex care team leaders capture the necessary knowledge, skills, and attitudes for successful complex care leaders, who must be able to supervise a team, build culture, improve operations, and build relationships across organizations. Team leaders play many roles and support their staff holistically as consultants, mentors, emotional supports, administrators, advocates, and role models.

Defining the core competencies for complex care team leaders is a significant milestone in developing the field of complex care. The competencies create a foundational common language for the workforce and standardize the special skills and abilities complex care team leaders need to use every day in service of people with complex health and social needs.

Domains 

• Multi-level advocacy
• Supervision and development
• Intentional culture development
• Program operations and management
• Building cross-sector ecosystems of care
• Personal values and ethics