National Consumer Scholars
Leadership development for advocates with lived experience of complex care needs
Building the complex care field
Complex care seeks to improve health and well-being for people with complex health and social needs by coordinating and reshaping care delivery at the individual, community, and system levels.
The most expensive and challenging populations for the current healthcare system will remain underserved until there is a unified effort — rather than small, incremental steps — to improve care for the nation’s high-need patients.National Academy of Medicine, "Effective care for high-need patients: Opportunities for improving outcomes, value, and health"
Our work in building the complex care field
COACH framework
Our participant engagement framework
RELATE framework
Our reflective supervision framework
In complex care, no one entity believes they are the single solution. Working together is the solution.Jennifer DeCubellis, Deputy County Administrator, Hennepin County
Complex care is a field that seeks to improve health and well-being for people with complex health and social needs by coordinating and reshaping care delivery at the individual, community, and system levels. It addresses root causes of poor health through interdisciplinary care teams and cross-sector partnerships that deliver person-centered care based around participants’ own goals and priorities.
In 2016, we launched the National Center for Complex Health and Social Needs, an initiative designed to coalesce the emerging field of complex care by bringing together a broad range of clinicians, researchers, policymakers, and consumers who are developing, testing, and scaling new models of team-based, integrated care. Through the National Center, we collaborate with other experts across the nation to develop best practices, inform policy, and foster an engaged and accessible community to develop this work and teach it to others.
Related resources
Core competencies for complex care team leaders
The core competencies for complex care team leaders capture the necessary knowledge, skills, and attitudes for supervisors of complex care teams.
Building the complex care field Care management & redesign Education & training Workforce development
Using the complex care core competencies
Building the complex care field Care management & redesign Workforce development
Building the complex care field blog articles
From partnerships to ecosystems of care: 2024 conference recap
Building the complex care field Strengthening ecosystems of care
Day three recap: Putting Care at the Center 2023
Building the complex care field Strengthening ecosystems of care
Day two recap: Putting Care at the Center 2023
Building the complex care field Strengthening ecosystems of care
Announcing: The Complex Care Certificate
Building the complex care field in the Press
Complex care conference in Pittsburgh to focus on building ecosystems of care for vulnerable residents
Building the complex care field Strengthening ecosystems of care
Camden Coalition and the Bristol Myers Squibb Foundation announce $3.3 million in grants
Building the complex care field Strengthening ecosystems of care
Coaching quartet: Fighting burnout and building long-term skillsets
Building the complex care field Strengthening ecosystems of care