Conference FAQs

Putting Care at the Center is the annual venue for the complex care field to learn, network, and create a shared agenda for improving care for people with complex needs. It generally attracts an assembly of 700-800 people, comprised of national thought leaders, innovators, frontline clinical workers, and people with lived experience of health and social needs, policymakers, researchers, and data analysts.

Putting Care at the Center is the annual opportunity for the complex care field to come together and connect around improving care for people with complex health and social needs.

We welcome:

1. individuals with lived experience of complex needs and their caregivers;
2. providers, including social workers, nurses, physicians, community health workers, pharmacists, and more;
3. leaders and staff from community-based organizations;
4. researchers;
5. administrators;
6. policymakers;
7. health plans;
8. advocates; and
9. anyone looking to work across sectors to improve care for those who need it most.

Putting Care at the Center convenes in venues across the United States. Putting Care at the Center 2025 will be held at the Hilton Portland Downtown in Portland, OR.

Learn more about to access group rates at the Hilton Portland Downtown.

We strive to make our conferences accessible to as many attendees as possible. The conference typically takes place on two (2) floors of the conference venue. If you have specific accessibility needs, please email [email protected] and we will do our best to accommodate you.

The safety and comfort of all conference attendees is our highest priority. Many people who attend Putting Care at the Center are individuals who live with complex medical needs and other health conditions that can make them more likely to experience serious complications from COVID infection.

We ask that all conference attendees take all reasonable precautions to protect the health and safety of our complex care community by being up to date on COVID (and other) vaccination/boosters. While masks may not be required at this conference, we support your choice to wear or forgo a mask. Masks will be available at the conference registration desk if you would like to wear one as a precaution.

If you are experiencing any symptoms or have had a known COVID exposure before or during the conference, we ask that you please follow appropriate isolation/quarantine guidelines and make our conference staff aware immediately.

We will decide on mask requirements closer to the conference date and notify attendees via email. We thank you in advance for your commitment to keep our community safe.

Putting Care at the Center offers slide scale registration rates for conference attendees. The registration form will identify qualifying discounts as you complete the process. Learn more about registration rates and discounts available on our registration page.

Putting Care at the Center is committed to providing continuing education credits across multiple credentialing fields. Our goal is to support professional development by offering opportunities for attendees to earn credits that contribute to maintaining or advancing their certifications. We are actively working with accrediting bodies to ensure that the sessions meet the necessary criteria, enabling participants to enhance their expertise while staying up to date in their respective fields.

Learn more about our CEU credentialing organizations.

This privacy policy discloses the privacy practices for Putting Care at the Center. This privacy policy applies solely to information collected through the conference registration process. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information collection, use, and sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our privacy policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (512) 651-3549.

All cancellations and transfers of registration must be received by completing the Request for transfer or cancellation of registration form. If cancellation is requested on or before August 13, 2025, at 11:59 pm ET, you will receive a full refund minus a $50 administrative processing fee. Cancellation requests received on or after August 14, 2025, regardless of when registration was purchased, will not be refunded. However, you will be given access to conference recordings post-conference.

All refunds will be processed post-conference. Registrants who are no-shows for the conference will not receive a refund.

Questions? Please contact Carly Moore at [email protected].

No. At this time, the One-day pass is only available for the events on Wednesday only. The One-day pass includes one pre-conference training, Wednesday conference content, and the evening welcome reception.