This program overview is designed to help organizations that are new to the program. It brings together key resources and information to support providers as they begin and move through the process of becoming a Housing Supports Provider.

Housing Supports Program Overview 

This document gives a high-level overview of the Housing Supports Program, like the requirements needed to be a provider as well as the major steps a provider must take in order to become a Housing Supports provider. There is also contact information of the four RHH’s in the state of NJ along with a breakdown of the counties they serve.

Housing Supports Program Provider Recruitment Flyer

This guidance document serves as a resource for current and prospective Housing Supports providers who provide or are seeking to provide housing supports services.

DMAHS Issued Housing Supports Provider Guidance Packet

• Medicaid 101: If you are interested in becoming a Housing Supports Program provider, you will benefit from knowing more about New Jersey Medicaid. It is recommended that leadership, program and fiscal staff of housing, social service, and case management organizations review this session.
• Financial Management in a Medicaid Environment: The webinar explored the fiscal and administrative distinctions between operating in a grants-based environment and a Medicaid revenue-generating setting, as well as the strategies and techniques necessary to effectively manage this transition. It was intended for community-based agencies that serve those experiencing homelessness and/or support individuals and families with staying housed. It is recommended that executive and finance leadership from these CBOs review this session.
• Housing Supports covered services : This training provides a deeper understanding of the specific services organizations can be reimbursed for by becoming a Housing Supports Program provider. It also covers which Medicaid members will be eligible for the services as well as the eligibility criteria for being a provider.
• DMAHS Issued Housing Supports Services Dictionary : This document outlines the services included in the Housing Supports program, including service-specific information on service limitations, eligibility criteria, provider specifications, and billing specifications.
• Programs that are duplicative:  Some state programs provide comparable services offered in the HSP, making Medicaid members enrolled in them ineligible for one or more HSP services – these programs are considered duplicative. Special Program Codes (SPC) are assigned to these programs to which providers can look up in eMEVS to identify if a client is enrolled in a duplicative program. This document identifies which state programs are duplicative of which HSP services and the Special Program Codes associated with those programs.
• Provider Readiness Assessment: Organizations can use the NJ Housing Supports Program provider readiness assessment tool from the Corporation for Supportive Housing (CSH) to assess their readiness to become a NJ FamilyCare Housing Supports Program provider – in the areas of administrative practices, data and reporting, and service provision.
• Simple Budgeting Tool: Organizations can use this Simple Budgeting Tool to help them understand how much revenue the Housing Supports Program could generate. The tool provides an easy way for organizations to estimate the billable hours for each staff member to cover their costs.
• Simple Budgeting Tool Guide: Step-by-step guide to the Simple Budgeting Tool.
• Comprehensive Budgeting Tool: The CSH Supportive Housing NJ HSP Budgeting Tool is designed to help agencies estimate the full cost of delivering supportive housing services using a structured template with built-in guidance from the NJ FamilyCare Housing Supports Program. By allowing users to input their own staffing costs, budget assumptions, and productivity expectations, the tool projects the revenue required to operate a fiscally sustainable program, supporting both startup and long-term sustainability phases—particularly for agencies transitioning from grant- and contract-based funding to Medicaid reimbursement models.
• Comprehensive Budgeting Tool Guide: Step-by-step guide to the Comprehensive Budgeting Tool.

Secure an NPI number (training): Overview of the NPI application process including gathering the information needed to apply, walking through the steps, discussing how long the process takes and more.

Enroll as a provider (training): This training provides background on provider enrollment, lists the required documents needed for submission, and walks step-by-step through the provider enrollment application.

• Credential with an MCO (training): This training provides background on what it means to credential, lists the required documents needed for submission, and walks step-by-step through the credentialing application.
• Background check guidance for when you credential: This guidance provides key information such as step-by-step instructions to obtain fingerprinting with IdentoGO, including the service code (2F1BF3) and Case Contributor Number (EMPLOYER) employees need. The guidance also covers the required frequency of staff background checks and provides assistance defining what offenses disqualify an employee from providing services based on state and federal law.

• MCO contracting and compliance guidance: To participate in the Housing Supports Program (HSP), providers will need to enter into contracts with Managed Care Organizations (MCO), which in turn will introduce new operational requirements for provider agencies. This document provides guidance on MCO contracting, HIPAA basics, and the operational implications related to each.
• Office Hours: MCO contracting guidance: Additional guidance on understanding MCO contracting and compliance.

Setting up HMIS: Steps for NJ HMIS registration and creating a Housing Supports project.

• Office Hours — Tech guidance overview: Preliminary guidance for prospective providers on how to approach technology to administer the Housing Supports Program.
• Detailed Tech Solution Guidance: This document is a tech readiness guidance that highlights guiding principles for prospective Housing Supports providers new to billing Medicaid.
• Health Insurance Portability Accountability Act (HIPAA) Guidance: Guidance on the requirements related to privacy protections for individuals’ personal health information or HIPAA (the Health Insurance Portability and Accountability Act).
• FAQs: Frequently asked questions related to becoming a Housing Supports provider.

• Referral and auths for pre-tenancy and tenancy sustaining services training: Review to understand the nuts and bolts of how client referrals will work and the steps they need to take to secure authorization from the MCOs to provide clients initial and ongoing pre-tenancy and tenancy sustaining services.
• Detailed authorization scenarios and timelines: Detailed step-by-step instructions to complete the program authorization forms to secure permission from the MCOs to deliver services to clients. The training covers sample form completion for an adult in need of tenancy sustaining services and a child who needs pre-tenancy services.
• Office Hours — Member touchpoints review: Review of the required interactions – otherwise known as touchpoints – providers need to have with Housing Supports clients in order to bill for Housing Supports services.

• Referral and auths for move-in & residential modifications and remediation services: Review to understand the nuts and bolts of how client referrals will work and the steps they need to take to secure authorization from the MCOs to provide clients move-in supports and modification and remediation services.
• Office Hours — Move-in supports best practices: A review of Move-in Supports to help ensure the MCO will accept your claim. The document covers topics like best practices for expenditures, authorization submissions, and when to engage with the MCO.

• Member eligibility tracker: This eligibility tracking workbook was prepared by CSH to help agencies understand the extent to which the people they serve may be eligible for the Housing Supports Program.
• MCO-specific guidance on authorizations for MCO teams and MCO portals training: MCO Round Robin introducing providers to key MCO Housing Supports Program staff and the MCO electronic portals providers can use to exchange key program forms and information.
• FAQs: Frequently asked questions related to Housing supports member eligibility and authorizations.

• Billing documentation training: Overview on how to bill for Housing Supports Program services and how billing interacts with documentation in the homelessness database, HMIS.
• Billing best practices and CMS-1500 training: Step-by-step instructions to complete the program billing form, the CMS 1500, for Pre-tenancy and Tenancy Sustaining Services. The training the training covers key steps to take before billing, an overview of the billing process and a summary of key MCO-specific billing information for easy reference.

• CMS-1500 Template: The Center of Medicaid and Medicare Services (CMS) form 1500 must be used to bill for Housing Supports services. The form is typically used by health care professionals to submit claims for health care services.
• Guidance for completing a claim (CMS-1500): The Center of Medicaid and Medicare Services (CMS) form 1500 must be used to bill for Housing Supports services. The form is typically used by health care professionals to submit claims for health care services. Please find below step-by-step instructions for how to complete this form to submit a claim for Pre-tenancy and Tenancy Sustaining Services.
• Billing cheat sheet: The Housing Supports Program billing cheat sheet serves as a quick reference when you are preparing to submit a claim. Some of the information pertains to one-time set up activities, and some of it summarizes codes and info that you will need at your fingertips for each claim. It accompanies the Camden Coalition Billing training and “Instructions for Completing the CMS-1500 Claim Form for the Housing Supports Program” guidance document, both of which go into much more detail.
• Payment methodologies and fee schedule: The federal Centers for Medicare & Medicaid Services (CMS) approved the NJ Medicaid agency’s fee schedule on January 13, 2025 to pay providers to deliver Housing Support Program services. This document describes the rates that the state will pay providers to deliver pre-tenancy and tenancy sustaining services.
• FAQs for billing: Frequently asked questions related to billing for Housing Supports services.