Too often, program evaluations exclude some of the most knowledgeable stakeholders — the staff on the ground working with complex care patients.

A recent article from Health Services Research, Examining Staff Perceptions of a Proactive, Telephonic Transition-of-Care Program for Pregnant People With Emergency Department Utilization, explored workforce attitudes toward the Camden Coalition’s pregnancy care initiation model. The transition-of-care workflow used the Health Information Exchange to identify individuals using the EDs in early pregnancy without outpatient pregnancy care and proactively offered support in connecting to needed healthcare and supportive resources. Interviews with staff members at six pilot sites that ran from 2021-2023 highlighted early pilot learnings and demonstrated the feasibility of such a workflow. The publication meaningfully contributes to the limited literature base on early pregnancy care innovation.