Webinar recording

CHWs as community connectors and care team supervisors

Care management & redesign Community & consumer engagement Workforce development

Community health workers (CHWs) play an important role in reaching underserved populations in communities with high levels of complex social and medical needs. At Baylor Scott & White Health System (BSWHS) in Texas, CHWs have been addressing the health and social needs of the community since 2017. In that time, BSWHS has developed a workforce model that not only integrates CHWs into care teams but also hires experienced frontline CHWs as care team supervisors. BSWHS also collaborates with community- and faith-based organizations as well as governmental and local agencies to improve care and empower communities.

In this webinar, Ashley Rodriguez and Karla Alvarado of Baylor Scott and White Health System described their CHW workforce supervision model, share tools other organizations can use to implement similar models, and discuss lessons they learned in the decade of integrating CHWs into complex care teams. They also described how they are improving patient outcomes through the power of community connections.


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