Safe, stable housing is a key component of maintaining health and wellbeing. However, the identification documents required to qualify for public or affordable housing can be difficult to obtain for people with complex health and social needs. Individuals experiencing homelessness may lack the stability and resources needed to obtain the necessary documents for housing. 

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Webinar: Accessing housing: Overcoming the documentation barrier

The webinar featured speakers from 2018 National Consumer Scholars Dennis Heaphy, Rodney Dawkins, and Jamal Brown who discussed the barriers created by identification requirements. They also shared potential policy and organizational solutions to these barriers to help providers and advocates better serve their communities.


  • Dennis Heaphy, Healthcare Advocate, Disability Policy Consortium
  • Rodney Dawkins, Community Health Worker, Heartland Alliance
  • Jamal Brown, Community Advisory Committee member, Camden Coalition

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Webinar date: July 29, 2019

Office Hours for Complex Care: Supportive housing from a consumer perspective

This Office Hours session featured speakers from 2018 National Consumer Scholars Janice Tufte and Alayna Tillman who discussed the history of housing policy, the current landscape of supportive housing models across the country, and the importance of wrap-around services for individuals with complex health and social needs. In addition, they shared their experiences advocating for improved access and services in their communities.


  • Janice Tufte, Patient Partner, UWCertain
  • Alayna Tillman, Volunteer Support group leader, USC Caregiver Resource Center

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Office Hours date: August 27, 2019