Webinar recording

Using social needs screening and patient feedback for complex care

Care management & redesign Community & consumer engagement SDOH & health equity

Understanding a patient’s social complexities is essential to support holistic clinical care, clinical quality improvement, and tailored care interventions. However, complex care programs may find it difficult to incorporate these factors into standard risk stratification methods. They may also face distrust from patients who have historically been poorly served or harmed by healthcare institutions. This webinar featured a risk stratification process developed by the Sooner Health Access Network, which provided care management services for Medicaid beneficiaries in Oklahoma Patient-Centered Medical Homes, and research results on reported patient acceptability of social risk screening in healthcare settings conducted by the Social Interventions Research & Evaluation Network.


  • Glenda Armstrong, RN, Care Management, Clinical Manager, Sooner Health Access Network
  • Emilia De Marchis, MD, MAS, Assistant Professor, Department of Family & Community Medicine, University of California, San Francisco
  • Rachel Mix, MBA, Director, Sooner Health Access Network
  • Olivia Richard, Disability Rights Advocate, Center to Advance Consumer Partnership in Healthcare, 2019-2020 National Consumer Scholar

Listen to the webinar here

Download the webinar slides

Webinar date: February 27, 2020