The COACH Model

Engaging and empowering patients

COACH is the framework for how we build authentic healing relationships with patients that empower them to take control of their health. COACH is an acronym that describes the tools and techniques that our care team members use to work with patients toward sustained behavior change, and to track progress in supporting patients to reach their goals.

COACH was designed for our care management intervention for patients with complex health and social needs in Camden, NJ, but the tools and techniques it describes can be applied to behavior change interventions in a wide range of settings, in healthcare and in domains like education and social services.

The COACH model was put into practice at the Camden Coalition in 2014, and was codified into a manual in 2016 with the help of the PolicyLab at the Children’s Hospital of Philadelphia.

COACH stands for:

C: Create a care plan
O: Observe the normal routine
A: Assume a coaching style
C: Connect tasks with vision and priorities
H: Highlight progress with data

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