Navigating resources and supports in response to COVID-19

Signs at the COVID-19 testing site in Camden direct people to call the Camden Coalition for help connecting to services
Kathleen Noonan
April 15, 2020
Renee talks to care team members in the Camden Coalition office
September 27, 2022
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Learn about our new stand-alone training, designed specifically for supervisors of frontline complex care team members.
Paula Derrow, Freelance Writer
Marisol writes in a notebook after talking on the phone with a patient
September 7, 2022
Building genuine patient relationships over the phone
The pandemic and a telephonic social needs navigation program showed how to build authentic healing relationships over the phone.
Marisol Caban, Associate Director of Care Management Initiatives
Author Avani Kashyap at the Camden waterfront
August 31, 2022
Good intentions aren’t enough: Escaping the mindset of poverty porn
A Camden Coalition summer intern reflects on the difference between idealism and solidarity.
Avani Kashyap, Student, Washington and Lee University
Camden Coalition staff members cheer with their hands raised at the end of a team huddle
August 23, 2022
Strengthening ecosystems of care is the future of the complex care field and the way to address social drivers of health
Care coordination on a person-by-person basis is only the first step — which is why ecosystems are at the center of our 2022-2025 strategic plan.
Kathleen Noonan, President and CEO
A patient holds her baby
July 27, 2022
Supporting pregnant and parenting people who use drugs: A new toolkit and webinar
Everyone deserves access to quality healthcare and social support without the fear of criminalization.
Emily Wasuna, Program Manager for Field Building and Resources; Kyli Rodriguez-Cayro, Content Manager, Overdose Prevention Program at Vital Strategies
July 12, 2022
Words matter for inclusive care
How we talk about individuals in verbal and written form can make or break a medical experience before patients even enter the exam room.
Erica LaRocca, Program Assistant for Clinical Redesign Initiatives

This blog post is part of our series of COVID-19 reflections and updates from our CEO Kathleen Noonan. Read the rest of this series here.

The COVID-19 pandemic is exacerbating the challenges that vulnerable individuals face every day. As if navigating multiple service and payment systems to access and maintain benefits and necessary supports like food and housing were not difficult enough, a rapidly-changing access and service environment coupled with a statewide Stay At Home order has made the gap even wider.

At the Camden Coalition, we haven’t stopped supporting our patients, partners, and community. In fact, we’re finding new ways to meet their needs. Most recently, we are proud to be a partner in the COVID-19 testing site in the City of Camden alongside the Camden County Department of Health, Cooper University Healthcare, Virtua Health, Cooper’s Ferry Partnership, and CAMcare Health Corporation.  The Coalition’s particular role is ensuring that anyone that receives a COVID-19 test is screened for the social support they might need especially, if they are required to self-isolate.

We know that this pandemic is having an impact on more than just the health of our communities. People are in need of food and basic supplies, transportation to and from appointments, support to cover utilities, and access to safe housing where they can effectively manage their health. As eligibility requirements for programs change, social services shift their delivery models, and people face loss of income and social isolation, we are expanding our screening for possible social determinants challenges to include all individuals tested for COVID-19 at the Camden City testing site. Our navigators are calling individuals to check in, identify and help address unmet needs. We have also set up a hotline which can be used by  anyone who needs some navigation assistance and/or extra support during this pandemic.

To be certain that we have the most up-to-date information about services in our region, Camden Coalition staff are regularly calling social service providers, behavioral health organizations, hospitals, and primary care offices to get details about changes to operations. We are publishing that information daily on our website.

No one should lack access to support and resources during this crisis. While COVID-19 is hard for many of us, we know that its impact is most profound on vulnerable communities where access to food, transportation, affordable housing, and economic opportunity were already limited. We are doing everything that we can to be an informed  and supportive partner to those who need help during this unprecedented situation. We will continue to share what we are doing and learning as we adapt our own work to our community’s needs. 

You can read more about the Camden Coalition’s response to COVID-19 here.

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