Interviews explore stories of high-utilization

September 7, 2015
Medical provider holds a cellphone in hands
October 2, 2020
Two new data sources for the Camden Coalition HIE broaden its impact and scope
New long-term care and hospital admission, discharge, and transfer data make the Camden Coalition HIE even more useful for providers in South Jersey.
Christine McBride and Natasha Dravid
Stock photo of brown paper grocery bags filled with fresh produce and bagels
September 8, 2020
Tackling the “last mile” of safety-net food access during the COVID-19 pandemic
Collaborations in Camden leverage an NEMT provider's infrastructure to address food insecurity during the COVID-19 pandemic.
Evelyne Kane, Jamie Moses, Joe Hejlek, and Benjamin Ovadia
August 13, 2020
Responding to COVID-19 by expanding the Camden Coalition’s HIE functionalities
New additions to the Camden Coalition HIE give South Jersey more insight into COVID-19 in the region.
Christine McBride, Audrey Hendricks, and Natasha Dravid
June 2, 2020
Note from our CEO on what is happening in our communities
Join us in not only denouncing racism and institutional violence, but in taking action to ensure equity as well.
Kathleen Noonan
New Jersey's The Road Back plan
May 13, 2020
New Jersey’s COVID-19 recovery plan is an opportunity to go forward on equity
New op-ed outlines six ways that New Jersey can move toward a more equitable New Jersey as we recover from the impact of COVID-19.
Kathleen Noonan and Allison Hamblin
April 23, 2020
Moving from parallel play to cooperative play in a time of COVID-19
Making deliberate decisions to work more cooperatively with local partners has proven critical to our COVID response.
Kathleen Noonan

Photo L to R: Kathleen Logan, Adrian Wint, Brenda Mathias, and Crystal Ramos

Patterns in patient populations with frequent hospital admissions are typically expressed as numbers — how often they are hospitalized, how costly “avoidable” hospitalizations can be. Every patient also has an individual story, and aggregating and analyzing these stories can reveal important trends and patterns in the populations we serve.

This summer, Dr. Dawn Mautner, a consultant at the Coalition and family physician at Thomas Jefferson University, worked with a team of summer associates from local universities to continue a multi-year research effort to explore and analyze recurring narrative themes of patients with high-utilization.

Dr. Mautner began to spend time with the Coalition’s patients, trying to understand their stories through in-depth interviews in their homes, as part of her master’s thesis project at the University of Pennsylvania, where she was a Robert Wood Johnson Foundation Health and Society Scholar.

Summer associates Crystal Ramos, an MPH student at Drexel University, Adrian Wint, a recent graduate of Temple University, and Kathleen Logan, a senior at Saint Joseph’s University, worked under the direction of Brenda Mathias, a Coalition research assistant, and Maggie Hawthorne, associate director of planning and performance improvement.

The summer associates conducted 14 interviews with former Coalition patients. “These were really personal, unique stories,” Wint said. “You feel privileged because they trusted our care teams, so they trusted us too.”

Questions in the interviews centered around patients’ interactions with our care management teams, their experiences before, during and after hospitalizations, and their relationships with primary care and specialty physicians. Our research team hopes that the results of the interviews will provide further understanding into the the ways patients build trust in their physicians, how medical workers can support their patients, and ways to avoid future hospital readmissions for current patients.

“The interviews give research a more human insight,” Logan explained. “There’s a story behind every person.”

In addition to interviewing, the summer associates began the analytic process by building a codebook for a previous set of patient interviews from 2014 that centered around similar questions, including patients’ history of childhood trauma.

The Coalition plans to continue the project into the next year and publish the findings. Results from analysis of prior patient interviews are available here.

Stay Informed

Join our mailing list to get the latest updates sent right to your inbox from the Camden Coalition.

Sign Up