RELATE: A reflective approach to supervising

In person

Boston Park Plaza, Boston, MA 9 am – 12 pm ET

Join us for an in-person training on our RELATE supervisory framework.

Complex care is hard work. The first instinct of supervisors of frontline/direct care staff is often to either fix things for their staff or tell their staff what to do — but what frontline staff really need is support and mentorship from their supervisors to grow their skills and avoid burning out. RELATE is our framework for reflective supervision, and it gives supervisors the tools to help their staff become self-aware, resilient problem solvers who can better handle the emotional impact of complex care work.

RELATE: A reflective approach to supervising  is a live, instructor-led, three-hour training that will give supervisors of frontline staff the knowledge, tools, and experience to implement our RELATE supervisory framework. This unique learning experience will reshape the way you manage staff.


  1. Apply a supervisory framework that moves from directive to reflective through coaching, teaching, and guiding staff in complex care.
  2. Identify how the RELATE framework helps guide the formation of authentic healing relationships with caregivers and participants.
  3. Determine how the RELATE framework helps build resiliency and reduce burnout among frontline team members who engage people with complex needs.
  4. Demonstrate using the coaching quartet while providing feedback and reflective supervision.
  5. Apply RELATE to cases and situations.

Cost: $300 per person

Date: November 1, 2023

Time: 9 am -12 pm ET

Location: Boston Park Plaza, 50 Park Plaza at Arlington Street, Boston, MA 02116-3912

CEUs are available upon course completion.  Registration is limited to 30 attendees.

About the instructor

Renee Murray

Renee is the Associate Director of Technical Assistance and Training at the Camden Coalition of Healthcare Providers. In this role she creates content and curriculum, facilitates trainings on our COACH and RELATE models, and offers expert advising to health systems and community-based organizations both locally and across the nation. She is a subject matter expert on the Camden Core Model and the COACH and RELATE frameworks. She supported the development of the Camden Coalition’s COACH and RELATE patient engagement strategies, both of which have been scaled at Boston Medical Center, Providence St. Joseph’s Health System and other health systems and social service organizations across the country.

She spent several years leading, guiding and mentoring the RNs, social workers, LPNs and CHWs on the Coalition’s care management team, who work with the most medically and socially complex patients throughout the city of Camden, New Jersey.

Renee’s earlier work at the Camden Coalition focused on designing and implementing a group prenatal and pediatric care model that worked with pregnant individuals throughout the City of Camden.

Prior to joining the Camden Coalition, Renee was a teacher and admissions director at a local high school. She also worked as a RN on an oncology unit at a Philadelphia hospital in addition to working as a Forensic Nurse Examiner – Certified Sexual Assault in Camden County. She is a graduate of St. Joseph’s University, where she earned her bachelor’s degree in psychology, and Rutgers University, where she earned her BSN.