Creating teaming and support with the Coalition daily huddle

Care team line dancing at the daily huddle
Date
January 9, 2018
March 20, 2020
COVID-19 in Camden and beyond
Here's what we are doing to keep our team, our patients, and our community safe and connected during the COVID-19 pandemic.
Kathleen Noonan
Camden Coalition patients and staff advocate for New Jersey state policy change around state-issued ID.
February 19, 2020
Proposed changes to Medicaid threaten people with complex needs
Proposed changes to Medicaid and the social safety net pose real threats to people with complex needs.
Shelby Kehoe
January 9, 2020
On the Health Affairs blog: RCT results show a way forward for the Camden Coalition and complex care
In this blog post published on the Health Affairs blog, CEO Kathleen Noonan discusses lessons from the Camden Coalition RCT.
Kathleen Noonan
January 8, 2020
The Camden Core Model RCT shows us a path forward for complex care
A message from our CEO Kathleen Noonan on next steps after the evaluation of our care management intervention, published today in NEJM
Kathleen Noonan
Camden Coalition staff review a whiteboard with patient enrollment information
January 8, 2020
Sharing evidence to inform the future of healthcare delivery and complex care: Lessons from the Camden Coalition and J-PAL North America partnership
Part 2 of a Q&A blog series describing the partnership between the Camden Coalition and researchers affiliated with J-PAL North America.
Kathleen Noonan, Aaron Truchil, Amy Finkelstein
Camden Coalition staff hold whiteboard showing RCT enrollment numbers
January 8, 2020
Evaluating the Camden Core Model: How a research partnership between the Camden Coalition and J-PAL North America was built
Part 1 of a Q&A blog series describing the partnership between the Camden Coalition and researchers affiliated with J-PAL North America.
Kathleen Noonan, Aaron Truchil, Amy Finkelstein

By Hannah Mogul-Adlin

Every morning at the Camden Coalition, music, laughter, and cheering can be heard from the big room that houses most of our Care Management Initiatives (CMI) team. It’s the sound of the daily huddle, a 15 minute check-in for the nurses, community health workers, social workers, and managers who spend most of their days in hospitals and in patients’ homes.

Daily huddles are beginning to be recognized as an important strategy for managing teams that provide complex care. Renee Murray, Associate Clinical Director at the Camden Coalition, knows why.

“The work that we do is intense and a lot of the team is running around in the community all day long,” she says. “The huddle creates the time and the space for everyone to come together.”

In 2014, Renee instituted the huddle for the CMI team along with her then co-manager Victor Murray, now Director of Care Management Initiatives.

“When we started doing it, we really saw a shift— a shift in the team, in the room, in the morale, in the energy,” Renee says. “In the beginning people were hesitant, but once we made it a consistent routine, people were eager and looking forward to it. There was positivity in the room, there was more communication in the room.”

Though the huddle happens every day, not every day is the same. The schedule, which has evolved over time with the input of team members, now includes line dancing every Monday, a priorities check-in on Tuesdays, a Wednesday check-in between the hospital and community teams, “Thumbs-up Thursdays” where team members give each other shout-outs, and “Freestyle Fridays” which can be anything from an office-wide conga line to a chance to download feelings with team members before the weekend. Every huddle includes time for announcements about upcoming events, and ends with everybody putting their hands in for the word of the week.

“The most important thing about the huddle is that no one person made the decision of what the huddle should look like,” says Jeneen Skinner, Clinical Manager for Community Operations. “That’s why people embraced it.”

The huddle is also a way to ensure that we are providing trauma-informed care to our patients and to each other. “In this work, we are dealing with complex situations that can cause vicarious trauma,” says Andrew Katz, Senior Program Manager for the CMI team. “There is a need to create an environment that is not only supportive, but fun. The healthier people are mentally, the better work they can do with our clients, and the more open and present they can be with our clients.”

Jeneen agrees. “You never know what someone on the team might be going through,” she says. “Having this huddle and being among my team members can help me get through whatever I’m going through, and can make my day more productive.”

The huddle is one of the unique aspects of the Coalition’s care model that we teach to guests from around the city and country. Many Coalition external meetings and conferences open with a line dance. “Everybody loves the idea,” says Renee. “We have CEOs coming to meetings and starting with a line dance. It takes people out of their comfort zone, and sets the tone for the organization and for who we are.”

Stay Informed

Join our mailing list to get the latest updates sent right to your inbox from the Camden Coalition.

Sign Up